iC-Connect Super Java

| Help Directory Contents |

| Charts / Slides / Web pages | Connecting to a Room or Webinar |

| Audio and Sound | Java System Requirements |

iC-Connect Super Java is a Java applet that starts automatically when you click a special iC-Connect weblink, and connects you to a room or webinar.

In a room or webinar, you may experience:

  • A background window with a logo. Do NOT close this window, or iC-Connect Java will close. You can minimize the window.

  • A chat window for typing. Note that some moderators prevent you from seeing what other participants type.

  • A pop-up window showing Charts or Slides or other presentation materials.

  • Audio, either voice or music.

For frequently asked questions and troubleshooting, please see below.

Also, make sure your computer and Internet connection meets Java System Requirements. Please note that Windows and a broadband connection (not dial-up, satellite or ISDN) are among the requirements for presentations that include charts and audio.

Top

Charts, Slides and Web pages

Many rooms and webinars display Web pages, Charts or Slides in a separate window. If you do not see the Web pages, Charts or Slides:

  • Turn off any POP-UP BLOCKING software, and then join the session again. Note that pop-up blockers may be included in your firewall, security or privacy software, in browser plug-ins such as the Google toolbar, and other programs.

  • Make sure you have a current version of Java (see Java System Requirements).

Top

Audio and Sound

If a moderator is speaking, you should hear them automatically.

If you do not hear audio:

  1. Close your browser (Internet Explorer, Netscape, etc.) and then reconnect. (Be sure to do this if you lose audio during a session.)

  2. Turn off any POP-UP BLOCKING software, and then join the session again. Note that pop-up blockers may be included in your firewall, security or privacy software, in browser plug-ins such as the Google toolbar, and other programs.

  3. See Testing Audio and Troubleshooting below.

Testing Audio

The iC-Connect Java uses AU technology, which is often used for playing WAV files. To test your audio:

  • Windows WAV file test.

    1. Open your Windows Start menu, select Control Panel, then Sounds and Audio Devices (or equivalent).

    2. In Sounds and Audio Devices Properties, click the Sounds tab.

    3. Highlight any item in the Program Events list that has a small gray bell icon in front of it and click the arrow (triangle) button to play the sound.

      If that works, then your computer is able to play WAV files, and you should be able to hear audio through iC-Connect.

Troubleshooting Audio Problems

If you lose audio during a session, close your browser (Internet Explorer, Netscape, etc.) and then reconnect.

If audio is broken-up, try disconnecting from the room or session, and re-connecting. That is probably your only solution if the session is already in process, as troubleshooting audio can take time.

Audio depends on the quality of equipment and connections used by both you and the presenter. For example, dial-up connections are likely to lose words or phrases, especially when new charts are being shown.

These are some things you can do to try to improve audio:

  • Update your audio drivers. Go to http://windowsupdate.microsoft.com and see if there are any updates available for your drivers.

  • Disable any software (such as spyware or Trojan detection) that might be interfering with the audio data stream, and see if that improves the quality.

  • Make sure you are using a current version of Java (See Java System Requirements).


Top

Connecting to a Room or Webinar

Click on a special iC-Connect weblink to start the iC-Connect Java and connect to a room or webinar. If you are having problems connecting, see below.

I don't get the iC-Connect Java Applet Window

  • Turn off POP-UP blocking software. Pop-up blockers prevent the iC-Connect login window from appearing.

  • Check the Java System Requirements.

  • You may have eliminated a file with a Teddy Bear icon that Java requires, possibly as a result of a hoax email saying that this file contains a virus. In this case, reinstall Sun Java. See Java System Requirements.



Top

Java System Requirements


Super Java client

Minimum requirements for chat (typing):

  • Sun Java (most recent version) installed on your computer. If your computer does not already have Java support, you can get it from:
    Sun Microsystems, Inc..
  • Netscape 4.0 (or higher) or Internet Explorer 5.5 (or higher).
  • Browser enabled for Java and Javascript.

Presentations including audio and/or charts also require:

  • Windows 2000 or XP on a PC.
  • High-speed Internet connection, not dial-up*, ISDN* or satellite*.
  • Sound card in your computer, with updated sound drivers.
  • Pop-ups must be allowed. You must disable pop-up blocking software.

* Dial-up, ISDN and satellite connections should use Windows clients instead.


Sun Java or Microsoft VMYou must have either Sun Java or Microsoft Virtual Machine installed in your computer.

To see which you have:

  1. Open Windows Start menu.
  2. Select Control Panel (or Settings, then Control Panel).
  3. Select Internet Options.
  4. Select the Advanced tab.
  5. Make sure that the Settings list includes either Java (Sun) or Microsoft VM, and that it is checked as enabled. If you do not find either, install Sun Java.

About Sun Java and Microsoft Virtual Machine:

  • Microsoft VM. Your copy of Windows may include Microsoft VM, which is a Microsoft version of Java. Microsoft no longer includes this, and you can no longer get it.

  • Sun Java. You can get Java from Sun Microsystems. To download it, click this button:



    1. Select Free Download - Java Software for the Desktop.
    2. Select Windows (Installation) and click Download. There is a link with directions.

Browser Configuration

Your browser must be Java enabled.

To enable Java in Netscape 4.0 (Communicator) follow these steps:

  1. Select "Edit" from your menu bar.
  2. Select "Preferences" then click "Advanced."
  3. Check the boxes next to "Enable Java" and "Enable JavaScript."
  4. Click "OK."

To enable Java in Internet Explorer 4.0, do the following:

  1. Select "View" from your menu bar.
  2. Select "Internet Options," then click on the Security tab.
  3. For the Internet Zone, select "Custom" and click on "Settings."
  4. Scroll to the bottom of the Custom Settings list.
  5. Under Scripting, set "Active scripting and Scripting of Java Applets" to either "Enable" or "Prompt."
  6. Click "OK" to return to Security Settings, then click "Apply" and "OK."

Top